Packtrain

Support

We read every message. Write to felix@thiollywood.com

Include your Player ID (Settings, at the bottom) so we can find your account.

How do I play?

Touch the floor and the courier runs there: keep your finger down to keep running. Reach a little house with a red tag to deliver. Swipe up next to a wagon to jump back on, or anywhere else to fire your jetpack.

I lost my progress!

Progress is kept on our servers. If you linked Apple, Google or Facebook in Settings › Save my progress, link the same account on your new phone and choose "Load it". Otherwise write to us with your old Player ID.

A purchase didn't arrive

Open the game with an internet connection: paid items are delivered automatically. You can also use Settings › Restore purchases. Still missing? Write to us with your Player ID and the store receipt.

How do I cancel Express Club?

iPhone: Settings › your name › Subscriptions. Android: Google Play › Profile › Payments & subscriptions › Subscriptions.

The scares are too much!

Turn on Settings › Softer scares. Sound off helps too.

How do I delete my account?

In the game: Settings › Delete my account. Or see the delete account page.